Terms and conditions
By accepting our quotation you are agreeing to be bound by the terms and conditions of Scrub Squad Cleaning LLC.
Payment
You are required to pay within 5 days of the cleaning date, to ensure this happens we accept cash, bank transfer or Paypal whichever is easier.
If non-payment exceeds 5 days Scrub Squad Cleaning will add an ate payment charge to cover additional administrative costs, if you fail to pay within the stated time, unless an agreed arrangement has been made. Scrub Squad Cleaning reserve the right to suspend your cleaning and replace you on the round with another customer.
If we then fail to receive the money within 28 days we have the right to contact a collection agency to recover the debt, you are liable for all related charges, collection agency fees and court related fees.
If you are no longer a customer of Scrub Squad Cleaning, any money owed is immediately payable.
​Weather
We offer an all year round regular service; we will clean your property in some weather conditions including rain and very low temperatures. High winds and snow do affect our services and schedule.
​
If it is deemed safe, we will from time to time gain access to your property by unlocking an access gate, if you do not wish us to do this please could you send us a text so we can keep your preference on our records.
We will endeavour to clean all windows, but if we deem any window/windows to be inaccessible or unsafe to clean, we will not clean them.
​
Damages
We do not accept liability for damage caused by decorative or structural defects at your property, such as but not limited to, ill-fitting doors, windows, fascia’s, guttering, conservatory trims, open, unsecured windows doors, leaking seals, rotting frames, flaking paint or open/broken vents etc.
Scratched window sills: over time your window frames will start to oxidise and slowly lose their colour, your window sills will be most affected. When we are cleaning your windows, our brush head which is made of soft plastic and nylon bristles will remove some of the oxidation, this may look like scratches but in fact it is just where the grey oxidation has been removed.
Scratched windows: The brushes we use have been specifically designed for window cleaning. There is nothing on the brush that can scratch the glass; there are no metal parts on the brush. If you feel we have scratched your glass we will invite you to handle the brush yourself and ask you to scratch the glass again. If you succeed we will pay to replace the glass.
Cancellation
If you wish to cancel our services you must provide at least 7 days’ notice by post, email or text before the next scheduled visit, Failure to do so will result in a 100% charge for any work scheduled within this period.
Scrub Squad Cleaning will send an SMS text the day before cleaning to remind you take care of payment if leaving it in a safe place after your windows have been cleaned and also to unlock gates and close your windows/vents for the day. This message is automated; any cancellation after this text message cannot be acted upon.
Achieving optimum cleaning results may require a few cleans, for example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting, Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the framed areas.
We reserve the right to amend these terms and conditions without notice.